Terms and conditions
All of the indicated prices are the shop prices in euro’s. For deliveries in the Eurepean Union are including 21% VAT and for all deliveries excluding the shipping prices. Tax invoice specification can be provided on request. Prices are subject to typesetting and printing errors.
The products remain our property until fully paid.
Delivery and delivery times:
Items we have in storage will be sent within two days of receiving an order, unless something else was discussed. Orders that will take more than 30 days to fill can be cancelled, unless something else was discussed.
Shipping payments are paid for by the customer.
We use the delivery services: PostNL and DPD
Orders that cost more than 50 euro’s can be delivered free within The Netherlands with PostNL and Track & Trace numbers (up to 10 KG) (Special offers excluded).
Other shipping prices can be found back during the ordering process.
If you pay with credit card the cost from the credit card company will also be paid for by the customer.
We only accept payments in euro’s.
Concerning payments up to 400 euro’s – a deposit of 25% is required and the remaining amounts are to be paid monthly in the three consecutive months. Above 400 euro’s- a deposit of 25% is required, the remaining amounts are to be paid monthly in five consecutive months. This does not apply to the special offers. The deposit cannot be claimed back by the customer. The article is delivered once the full payment has been made, including possible extra costs.
- •iDeal (The Netherlands)
- •Bank Transfer (The whole of Europe + on behalf of)
- •Master card/Visa (Worldwide)
- •Bancontact/Mister Cash (Belgium)
- •Giropay (Germany)
- •Maestro (Europe except The Netherlands)
- •DIRECT ebanking/Sofortüberweisung (Germany, Austria, Switzerland, Belgium, United Kingdom, Luxembourg, France)
You can return a product for 14 days after you have received it.
Inform us why, when you are returning something either by e-mail, or post.
Post address: Hesemans Houtmarkt 7 4811 JC BREDA The Netherlands
You must post it in its original packaging and when applicable the added certificates and other such items, an unused and undamaged copy of the invoice, with your bank account number and the name used on your bank account.
After we have received this we will return the money, using the same method and account the customer used, within 14 days.
In the returning shipping costs and risks are the customers responsibility. The shipping costs we paid will not be returned. Insufficiently stamped returns are not accepted.
The agreement and legal relationship between you and Hesemans, is according to only Dutch law. During disputes between different parties a Dutch lawyer will be approached with the dispute. In addition the competent lawyer shall take cognizance in Breda. The general terms and conditions will be sent to you free of charge at your request.
Hesemans respects the privacy of all of the website users and makes sure that all personal information given to us will be handled discreetly. We use your personal information so the order can be filled quickly and smoothly. For anything else your personal information will only be used with the customers permission. Hesemans will not sell your personal information to a third party and will only when absolutely necessary give these to a third party involved in your order.
Hesemans requires the following information to fill your order:
- When you place an order, we need your name, e-mail address, delivery address, and payment information to fill the order and keep you updated on news.
- With your permission we will use your personal information to inform you about developments from the website and about special offers. If you don’t want this let us know by sending an e-mail to email@example.com
- If you create an account with Hesemans we keep your personal information on a secure server. In your own account with us we keep your name, address, telephone number, e-mail address, delivery address and account details so that you don’t have to keep filling this in.
- If you decide to write a review, you can chose whether you will add your name or other personal details. We are curious about the opinions of our visitors, but we reserve the right to not print things that do not apply to our website terms.